FAQs • Prosper, TX • CivicEngage

How long will the power be out?: If you would like to report an outage or get outage updates, please visit your designated provider's outage map. For Oncor visit https://stormcenter.oncor.com/. For CoServ, visit https://nrc4.coserv.com/maps/CoServOutageMap/.

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Communications

1. How do I sign up for the Resident Update?: The Resident Update is the Town's weekly e-newsletter featuring everything you need to know about what's going on in Prosper. Subscribe to the Resident Update.

2. How do I sign up for the Landscape?: The Landscape is the e-newsletter published by the Parks and Recreation Department. For timely information about community events and recreational programs for all ages, subscribe to The Landscape.

3. I have a general question. Who do I contact?: The Town of Prosper strives to make our local government accessible and transparent. If you ever have a question, a concern, or a great idea, feel free to contact us by emailing social@prospertx.gov.

4. What is being done to improve internet service in Prosper?: The Town of Prosper recognizes how critically important reliable and uninterrupted internet service is to Prosper families. To ensure our residents have the best possible internet access for business, personal, and educational use, the Town has been working with Connected Nation and local broadband providers to improve and expand broadband service in Town. Visit Broadband Service Improvements to learn more.

5. How do I view news releases?: News Releases from the Town of Prosper can be viewed on the News Flash page of the Town of Prosper website.

6. How do I unsubscribe to the Prosper Press newspaper?: The Town of Prosper does not currently publish a newspaper. If you are receiving unwanted mail, please contact the publisher directly.

7. How long will the power be out?: If you would like to report an outage or get outage updates, please visit your designated provider's outage map. For Oncor visit https://stormcenter.oncor.com/. For CoServ, visit https://nrc4.coserv.com/maps/CoServOutageMap/.

8. Can you add information about my business or event to your website?: Since the Town is a government organization, we do not promote businesses or events through our website or social media that are not sponsored by the Town. You might try contacting the Prosper Chamber of Commerce to see if they can help you get the word out.

9. Can you post information about my business or event on social media?: Since the Town is a government organization, we do not promote businesses or events through our website or social media that are not sponsored by the Town. You might try contacting the Prosper Chamber of Commerce to see if they can help you get the word out.

10. Does the Town of Prosper have a designated time frame for trick-or-treating?: We do not officially have a town-wide time frame for trick-or-treating, but you may want to check with your HOA if your neighborhood has an official time frame or special event.

11. How do I subscribe to e-newsletters?: The Town of Prosper offers many ways to stay connected. Subscribe to the Town of Prosper e-newsletters to receive updates about news, events, programs, and meetings. Visit our E-Newsletters page to learn more.

12. Can I reserve a space to meet at Town Hall?: Residents are eligible to request the use of our Community Room. Please visit the Community Room Reservations page of the Town website to submit a reservation request and review the Community Room Reservation Policy.

13. How do I sign up for a Town Talk?: If you are interested in scheduling a Town representative to speak to your community group, HOA, or service organization, please visit our Town Talks page to find out how.