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Engineering

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1. How do I find out about road projects?

The Engineering Department publishes regular updates on all major construction projects through our live Capital Improvement Program (CIP) Dashboard. To inquire about a project that is not listed in the CIP report, please contact the Engineering Department (972-569-1198).  

2. How do I find out about Road closures?

Road closures are announced via the Town's Social Media outlets (Facebook, Twitter, Instagram). 

3. How do I find a map of the utilities in a certain area?

The Town does not publish utility infrastructure maps. If you are trying to determine what utilities service a certain tract or area, please contact the Engineering Department (972-569-1198). 

4. How do I request a locate for an underground cable or utility line?

The Town does not locate cable or other franchise utilities. A request for underground utility line markings can be made by contacting Texas811 before you dig. 

5. How do I request record drawings?

Record drawings can be requested via email through the Engineering Department. 

6. How do I apply for a Right-of-Way permit?

Please visit our Online Portal to apply for a Right-of-Way permit.  

7. Do I need to create a login or account to apply for a Right-of-Way permit?

Yes, you will need to create an account to access the site and apply for permits through the new Online Portal. 

8. Is there a fee for Right-of-Way permits?

No, there are not any fees to apply for Right-of-Way permits.

9. How long does it take to receive a Right-of-Way permit back?

The plan review takes up to 5 business days for comments or approval. 

10. Do all Contractors need to register with the Town to perform work in the Right-of-Way??

Yes, all contractors and subcontractors will need to register through the new Online Portal. 

11. Is there a fee for Contractor registration?

There are not any fees to register with the Town for working in the Right-of-Way. 

12. How do I find out who is working in front of my property?

Please contact the Right-of-Way staff or search the new Online Portal Public Records tool. 

13. Who do I contact for additional questions about working in the Right-of-Way?

For additional Right-of-Way questions, please contact Right-of-Way staff. 

14. How do I report a streetlight outage?

Streetlights along Preston Road are handled by the Town of Prosper. Inquiries can be directed to the Engineering Department (972-569-1198). 

Streetlights in residential neighborhoods and other thoroughfares are handled directly by the utility provider. Click here for additional information on the electric providers in Town and the process. If you are unsure of who the provider is, you may email the Public Works Department for assistance. 

15. Who do I contact for traffic signal outages and issues?

If traffic signals are completely out, please call 911.

The following Traffic Signals are operated by the Town of Prosper: First Street (formerly Fishtrap Road) at Teel Parkway, Dallas North Tollway at First Street, Dallas North Tollway at Prosper Trail, Dallas North Tollway at Frontier Parkway, Prosper Trail at Coleman Street, Prosper Trail at Coit Road, First Street at Coit Road, Richland Blvd. at Coit Road, and Gee Road at First Street (formerly Fishtrap Road). 

Currently, all other traffic signals within the Town are operated by the Texas Department of Transportation (TxDOT) or the Cities of Frisco and McKinney. 

To report issues with ANY of the signals, please contact the Engineering Department (972-569-1198) so we can facilitate a response from both internal and external agencies. 

16. How do I report issues with traffic signal timing?

For information on traffic signal timing, please contact the Engineering Department (972-569-1198). 

17. How do I request a new stop sign or report a damaged or missing stop sign?

For questions regarding existing stop signs or to request a new stop sign, please contact the Engineering Department (972-569-1198). 

18. Is there anything being done to prevent roads from closing due to flooding in the future?

Some of the Town's roads are unimproved (meaning they do not have underground drainage systems or concrete curbs and gutters) but will be improved in the future. The Town's Capital Improvement Program (CIP) Dashboard shows the roads that are currently in design or are under construction, along with information on the most recent Bond Program for other roadways that will be improved in the future. In addition to the planned improvements, the Town staff analyzes situations as they arise to determine the causes of flooding and the appropriate solution. Please contact the Engineering Department (972-569-1198) if you have questions in an area not reflected on the CIP Dashboard.