FAQs • Prosper, TX • CivicEngage

Fire hydrants are releasing large amounts of water into the Town's streets. Is this normal?: The Prosper Public Works Department’s highest priority is water quality. Flushing is required by TCEQ, and may take place after a water line repair, or if an area of Town has low demand, to maintain water quality levels that meet or exceed TCEQ requirements. The frequency of the flushing is dependent on the chlorine levels found in the water in your neighborhood, which is tested every day. Flushing does not impact customer water meters or water bills. If an increase in your water bill has concerned you, please reach out to our Utility Billing Department at (972) 569-1002 so someone can help to determine a cause for the increase in your utility bill. Our staff takes water samples daily throughout Town to ensure we are delivering the highest quality of water to our water users. Water pressure may fluctuate slightly while a fire hydrant is being flushed, however, a change in water pressure does not affect the consumption flowing through a water meter. If you have further questions about flushing and water quality, please contact Tristan Cisco at tcisco@prospertx.gov or call (972) 569-1047.

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Public Works

1. What are the hours and location for Public Works?: The Public Works Department is located at 601 West Fifth Street, and the current hours of operation are Monday -Friday from 7am to 3:30 pm. The department can be reached at (972) 347-9969. If you have an after-hours emergency, please call (972) 832-5812. The after-hours number is not monitored during regular business hours.

2. How do I send an email to Public Works?: Please visit our Public Works Staff Directory to find a full list of contact information.

3. How do I report a street light outage?: Please refer to the How to Report a Street Light Outage document on the Public Works Department website for more information and directions on how to report a street light outage.

4. How do I get locates on my property?: The Town of Prosper does not locate private property. You will need to contact a plumber to obtain water and wastewater locates, and 811 for all other locates.

5. Where do I find the Town's Water Quality Report?: You can find the latest Water Quality Report on the Public Works Department website.

6. Where do I find the Town's watering schedule?: You can view the Watering Schedule here or by visiting the Water Conservation page on the Public Works Department website.

7. How do I report a water or wastewater problem?: All water and wastewater issues are considered emergencies. Please call Public Works at (972) 347-9969 during regular business hours. If you have an after-hours emergency, please call (972) 832-5812. Please note: The after-hours number is not monitored during regular business hours. Please do not submit water or wastewater issues via electronic communication.

8. Where can I find backflow information?: You can find the Backflow Prevention Assembly Test and Maintenance Report on the Public Works Department website, or by calling (214) 449-8289.

9. How do I request a sidewalk or street repair?: You can find information on reporting a street repair, as well as requirements for sidewalk repairs by visiting the Public Works Department website.

10. Fire hydrants are releasing large amounts of water into the Town's streets. Is this normal?: The Prosper Public Works Department’s highest priority is water quality. Flushing is required by TCEQ, and may take place after a water line repair, or if an area of Town has low demand, to maintain water quality levels that meet or exceed TCEQ requirements. The frequency of the flushing is dependent on the chlorine levels found in the water in your neighborhood, which is tested every day. Flushing does not impact customer water meters or water bills. If an increase in your water bill has concerned you, please reach out to our Utility Billing Department at (972) 569-1002 so someone can help to determine a cause for the increase in your utility bill. Our staff takes water samples daily throughout Town to ensure we are delivering the highest quality of water to our water users. Water pressure may fluctuate slightly while a fire hydrant is being flushed, however, a change in water pressure does not affect the consumption flowing through a water meter. If you have further questions about flushing and water quality, please contact Tristan Cisco at tcisco@prospertx.gov or call (972) 569-1047.