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Library

Show All Answers

1. How do I apply for a library card?

NEW card application is available via a 2-part process: 1. Online/Digital application submission (you can complete remotely or at the library) AND 2. In-Person registration completion at the library within 30 days of submitting the online application submittal.  Online applications are for adult memberships only. Juveniles/children may be added at the time of registration completion at the library.  Membership Renewals do not require a new application. Visit our Library Card Membership Application page for more details. 

2. If I’m not a resident of Prosper, may I apply for a library card?

Paid memberships apply to those who do not pay a Town of Prosper utility bill or the CPR/C48 (Prosper Town) tax. The cost is $50 per library cardholder annually.  In-person membership renewal and payment are required annually.  Identification requirements are the same for a resident.  NEW card application is available via a 2-part process: 1. Online/Digital application submission (you can complete remotely or at the library) AND 2. In-Person registration completion at the library within 30 days of submitting the online application submittal.  Online applications are for adult memberships only. Juveniles/children may be added at the time of registration completion at the library.  Membership Renewals do not require a new application. Non-residents may pay the annual $50 membership fee with a check, cash, or credit card. To learn more about library card membership and applications, please visit our Library Card Membership Application page. 

3. Why is there an annual membership fee for non-residents of the Town of Prosper?

The Prosper Community Library is funded through the town tax funds (CPR/C48) paid by Town of Prosper residents. 

4. My address is a Prosper address. So, why do I not qualify for a free membership?

Prosper postal addresses go up to three miles beyond the border of the Town of Prosper, but this does not mean you pay the CPR/C48 (Prosper Town) tax or are provided utility services (get a utility bill) by the Town of Prosper.

5. I am an adult who lives with family in the Town of Prosper, but my ID nor any legal documents show their address as my place of residence. Can I get a free membership?

We offer a Limited Membership to those “gray area” residents who do not have legal ties to their place of residence but who live in a household in which CPR/C48 (Prosper Town) taxes are paid.  Please see a library staff member to determine if you qualify.

6. I own property and/or a business in Prosper but reside elsewhere. Can I get a free membership?

The library card membership fee is based on your city/town of residence. Library privileges are determined by permanent resident address. 

7. How will library staff know if I pay a Prosper town tax?

Collin County Appraisal District or Denton County Appraisal District databases will be referenced to determine which city or town a library card applicant pays their taxes. Prosper postal addresses go up to three miles beyond the border of Prosper, but this does not mean you pay a Prosper town tax.

8. Do I have to pay for membership?

If you do not pay a Town of Prosper utility bill and pay the CPR/C48 (Prosper Town) tax, a $50 annual membership fee is assessed per library card.  Library cards will be valid for one year from the membership date and are non-refundable.

9. How can I pay for my membership?

You may currently pay with check or credit card in person at the library at the time of membership application or renewal.

10. I pay Prosper ISD taxes. Does this not count as Town of Prosper tax?

No, the taxes paid to PISD go only to the schools and not the Town.

11. I am a Prosper ISD employee. What library membership category do we fit into?

As directed by Town Council, library membership is solely based your permanent place of residence.

12. Does having a paid membership limit the services or privileges I receive from the library?

Paid memberships entitle you to the same level of membership privileges as free/resident memberships including use of physical items from our collection, Overdrive/Libby digital checkouts, databases, and programs offered by the library.

13. If I choose not to pay for a membership, may I still use the library?

Yes, you are free to visit the library. 

14. Does my library membership expire?

There are two (2) categories of memberships: Free & Paid.  Free memberships expire bi-annually (every 2 years).  Paid memberships expire annually.  Renewal is easy, just drop by the library, no new application is necessary.  In-person renewal and proof of residency are required. Please see the Acceptable Residence Verification Documents for the two primary ways to prove residency. 

15. I have moved away before my card expired. Can I have a pro-rated membership or refund?

Annual membership begins the day you complete the application and registration process and pay your membership fee.  Your membership will expire one year from that date. There will be no pro-rated refund of any annual fee upon moving and no longer being a Prosper CPR/C48 (Prosper Town) taxed resident.

16. May I use other neighboring libraries?

Membership to each of our neighboring towns and cities differs greatly and we encourage you to seek information about them. We do not keep information about membership or usage to other libraries.

17. When is the Library open?

The Library is open on Monday - Thursday from 9:30 a.m. - 7 p.m., and Saturday from 9:30 a.m. - 3 p.m.  You can find the most up-to-date information about Library services and programs by vising the Town of Propser Library Department page.

18. Can anyone visit the library?

Yes, it is free to visit the library and the public is welcome. 

19. Do you offer any programs?

Absolutely!  You can find the most up-to-date information about Library services and programs on the Town of Prosper Library Department page.

20. Do you offer an online professional learning platform?

Yes, LinkedIn Learning is a leading online learning platform that helps anyone learn business, software, technology, and creative skills to achieve personal and professional goals. All you need to get started is a library card. Reminder: the username is your library card number and the PIN is the phone number you listed on your library membership application (no dashes). Texshare Databases in the library offers many learning sources too. 

21. Does the library offer printing services?

Printing is available at the library. The $.20/page fee can be paid with a check, exact change, or credit card.  No membership is required.

22. Do you have a fax machine?

The library does not have a fax machine.

23. Do you have computers available?

Computers are available at the library. Time limits may apply.  No membership is required.  

24. Do you have a scanner available?

Scanning is available at the library.  No membership is required. 

25. How do I send my files for 3-D printing?

Instructions and policies on printing a 3-D object at the library can be found on the 3-D Print Application. 

26. Do you offer e-books?

Yes, via the  Library’s OverDrive collection. The library's catalog and mobile app, Aspen LiDA, searches and displays the results from both our 32,000+ item physical collection as well as our 31,000+ titles in OverDrive's digital collection. Patrons can browse and borrow OverDrive's collection items directly from our catalog but must utilize the free Libby app in order to read or listen to the borrowed item. Patrons can search and download the Libby app from their device's app store.  

27. Do you have an online catalog?

Yes, you can view the Online Catalog on the Library Department page. 

28. How do I check the Library catalog collection availability?

Please visit our Online Catalog to see availability. 

29. Do you have a book drop box?

Yes! Most items may be returned *24/7 to our exterior drop box located in the parking across the driveway from the northeast corner of the library. *Exceptions: During holiday closures and Town Hall special events. 

30. How do I check my library account information or when an item is due?

Visit the Online Catalog and sign in to see what is on your account, make a purchase suggestion, and/or place a hold on an item. 

Username: Your Library Card

Password:  Your 10-digit Phone # (without the dashes)

31. How do I renew a library book online?

You can renew a library book online by logging into your library account. However, if an item is overdue or if another patron has placed the book on hold, it may not be renewed online. To log in, you will need your library card number and the 10-digit phone number submitted on your membership application for your password. 

32. Do you charge for overdue or late items?

We do not charge for overdue or late items. However, accounts are locked once items are delinquent.

33. How do I place items on hold?

Please visit the Online Catalog and sign in to place a hold on an item. 

Username: Your Library Card

Password:  Your 10-digit Phone # (without the dashes)

WAIT FOR AN EMAIL letting you know your hold is ready for pick-up. You have 5 business days from the date of the email to pick up your hold. 

34. How do I contact the library?

If you would like to contact the library, please call (972) 569-1185 or email us at library@prospertx.gov. 

35. Can I donate books and DVDs to the Library?

We are not accepting any donations of books or DVDs at this time. 

36. Am I eligible to borrow a Wi-Fi hotspot?

Wi-Fi hotspots may be borrowed by Prosper Community Library members ages 18 and above with a library card in good standing. Checkout is limited to one per household at any given time. The library reserves the right to refuse service to patrons who abuse equipment, who are repeatedly late in returning items, and those who have delinquent returns that require disconnection. To learn more, please visit the Library's Hotspot Lending Program Usage Policy. 

37. How do I reserve a Wi-Fi hotspot?

Wi-Fi hotspots are available at the Circulation Desk on a first-come, first-served basis. They may not be reserved or placed on hold. To borrow a hotspot, the patron must have their library card or valid government ID and must complete and agree to the Electronic Device Agreement. Once a hotspot is checked out to a patron, it becomes the responsibility of that patron. Hotspots are not intended to be a long-term internet solution. Hotspots may be checked out for two weeks with an optional renewal of two weeks with your library card membership. We reserve the right to implement restrictions if checkout is being abused. To learn more, please visit the Library's Hotspot Lending Program Usage Policy. 

38. How long can I borrow a Wi-Fi hotspot?

Hotspots may be borrowed for two weeks and may be renewed one time within a 30-day period. They must be returned in person to the Circulation Desk, and never to another library, left outside the library door, or in the book drop. If a hotspot is not returned or returned damaged, the borrower will be charged an $84.00 replacement cost. If a device is not returned in a timely manner, civil and criminal action will be taken. If the borrower fails to pay the replacement cost for a lost device, their membership will be suspended until the account is clear. To learn more, please visit the Library's Hotspot Lending Program Usage Policy. 

39. Do you have volunteer opportunities at the library?

We do not have any volunteer opportunities at this time. 

40. How do I reserve a study room at the library?

Study rooms are not available to be reserved in advance (the exception is a government agency).  The study rooms are used on a first-come, first-served basis for a maximum of 4 people. They are guaranteed for 2 hours of use (or until closing, whichever comes first). After two hours, if no one is waiting, you may continue to use it until it is needed. If someone is waiting, you will be asked to vacate at the end of your two hours. The Conference Room can be reserved up to one (1) week in advance for groups larger than 4 with a maximum of 8. Reservations for the conference room must be made in person by the library member who will be in attendance for the entirety of the reservation. Study rooms and conference room spaces are only available to library cardholders in good standing.