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1. How do I login to the CSS portal?

Your first step with the Citizens Self-Service portal will be to register as this will create your user account. This is done only the first time you ever use the system. During this process, you will be given the opportunity to choose a username and password that is unique to you. When setting up your account, you must designate a single email address to receive email notifications about application status updates, invoices, and process information. An email will be immediately sent to you, and you will need to click the “confirm email” link in this setup email. Then, you can log into the CSS portal at any time in the future using your chosen username and password.

2. How do I register as a contractor in the CSS portal?

Please go to the Citizens Self-Service portal and set up a login.  Once you have logged in, choose to apply, type in the contractor type you are looking to apply for, and follow all the prompts. 

 Once it has been submitted, you will receive an invoice if required to pay within 24 hours.  The contractor license will be activated 24 hours after the invoice is paid. 

We appreciate your patience and understanding.  If you have any questions, please get in touch with the office by phone at 972-346-3502 option 2 or email permits@prospertx.gov

3. How do I apply for a permit in the CSS portal?

Please see the How to Apply for a Building Permit document for details on applying for a building permit in the CSS portal. 

4. Do you recommend a certain web browser to access the CSS portal?

We always recommend using the Google Chrome web browser to access the CSS portal. 

5. How long will it take to get my permit application reviewed?

Permit applications are typically reviewed in two-three business days.

6. How do I request an inspection in the CSS portal?

Please see our Requesting an Inspection guide for directions on how to request an inspection on the CSS portal. 

7. How do I check the status of my permit?

The status of a permit can be found by using the “Search Permits” tool located on the CSS portal homepage. Customers listed as an authorized contact on a permit may see additional details when they are logged into their account. These details are found on the “Reviews” tab and include:

Status of a review
Date a review was completed
Anticipated permit issue date

8. How do I search for registered contractors? Do I have to create a user account just to view registered contractors?

Residents and other users who want to search for a registered contractor with the Town of Prosper can do so through the Citizens Self-Service portal. The portal provides a home page to allow users to access public information without being logged into the portal. Citizens can click on "search" to access public information and they do not need to log in or set up an account to do so.