Frequently Asked Questions

All openings can be found on the Town of Prosper Human Resources page and also on the TCFP Job Postings page.

Please contact Utility Billing by phone at 972-569-1180.

Prosper Fire Rescue is offering Friends and Family CPR classes once a month please visit our Family and Friends CPR page.

Prosper Fire Rescue has certified car seat installers. You may fill out an online request form or call the Fire Station at 972-347-2424 to set up an appointment. Please review the Child Car Seat Installation Program flyer (PDF) for more information.

Yes, we offer this service free for the community we serve. Keep in mind the firefighter may or may not be in the station when you go. If you have a true emergency, please dial 911.  You can get your blood pressure checked at either of our Prosper Fire Department locations:

• Central Fire Station - 911 Safety Way
• Fire Station 2 - 1140 S Teel Parkway
• Fire Station 3 - 1500 E. First St. 

A multi-purpose fire extinguisher is best for residential use. Look for the rating to be at least 2A:10B: C on the label. This type of extinguisher can be used on any type of fire and is often referred to as an “A-B-C” extinguisher.

Review our instructions on how to Dispose of an Old Fire Extinguisher (PDF).

The Town of Prosper is committed to open and responsive government in accordance with the Texas Public Information Act. All requests for public information must be made in writing. Submit a request online.

You may also submit your request in person at Prosper Town Hall located at:
200 S Main Street
Prosper, Texas 75078

You can also email your request.

You may obtain a copy of an EMS incident in which you were involved by emailing Chief Bill Bonny or calling 972-347-2424 or in writing to:
Prosper Fire Department
P.O. Box 307 
Prosper, Texas 75078

Please include your name, address, telephone number, date and time of the incident, nature of the incident, and incident location in your request. You must pick up the EMS report in person and provide valid photo identification in order for the report to be released. For patients under the age of 18, only legal guardians with valid photo identification will be allowed to pick up the EMS report. Prosper Fire Rescue will comply with all court-ordered EMS document releases.

All ambulance billing services for Prosper Fire rescue are provided by Emergicon, a third-party billing agency contracted by the Town of Prosper. To contact Emergicon, please call 1-877-602-2060 or email Emergicon.

We are unable to host birthday parties at the fire station due to the chance of an emergency call. But, we can also visit your location with the fire engine and or ambulance. We also visit schools when requested. If you would like us to visit your child’s class have the teacher, principal, or another school district representative contact the department at 972-347-2424 to make arrangements.

Our house is your house!  Prosper Fire Department welcomes tours of the fire stations and trucks. The tours last approximately 30 minutes and include viewing a fire engine, ambulance, firefighting equipment, fire gear, emergency medical equipment, and living quarters. To schedule a tour, complete our online request form or call us at 972-347-2424 during normal business hours or send an email to Prosper Fire Rescue.

• Go to the Smart911 website and click “sign up today.” You will then be prompted to enter your information.
  • To receive weather alerts, go to the alerts tab located on the right side of the webpage and click “opt-in now.”
  • Enter your notification preferences (email-phone-text) and select how your preference.
• To opt-out and remove weather alerts, log into your Smart911 account, select “edit alerts” located at the top right of the page. Select and remove the check on “notification preferences.”
• To remove your Smart911 account, click on “Account settings” in the toolbar at the top of the page, scroll down to the bottom of the page, and select “remove the account.”
• You can also sign up and remove alerts or accounts on the Smart911 App. The settings tab located at the bottom of the Smart 911 App allows you to complete all edits.

You can view the railroad cameras via the Live Railroad Camera Feed.

To report issues with the BNSF Railroad, you can contact BNSF directly. To report malfunctioning crossing gates and lights or a vehicle stalled at a crossing, you should call BNSF's emergency number at 800-832-5452.  This number will connect you directly to BNSF's Resource Operations Call Center, which is staffed 24 hours a day, seven days a week. If your vehicle has stalled on a crossing, exit the vehicle immediately, move away from the track, and call BNSF's emergency number at 800-832-5452 to report the stalled vehicle.

If you are interested in having the Fire Department drive by or would like to visit a Prosper Fire Station, please send an email to Prosper Fire Rescue. 

Please visit our Outdoor Warning System page for more information on Prosper's Outdoor warning system, the criteria for activating the sirens, and what to do if you hear the siren. Please also note there is a test siren that is activated on the first Wednesday of each month at 12 pm. 

Please visit our Outdoor Warning System page to get complete information on the criteria for sounding the outdoor warning system, what to do if you hear the siren, and to view Prosper's Outdoor Warning System educational video. 

No, we do not fill swimming pools.