Code Compliance FAQ
- Who do I contact for questions or complaints involving a food establishment?
If you have a question or concern regarding the operation of a food establishment please call our office at 972-569-1157 or email the Health Department. The Town Sanitarian inspects all food types of food establishments.
- What steps does Code Compliance take when going out to investigate a complaint, and what is the notification process?
When a complaint is turned into Code Compliance the initial inspection is typically conducted within 48 hours, and if a code violation is confirmed, notification is either given in person or by regular mail.
Different violations are given different time periods to comply. For instance, a high grass or unsightly matter violation must be corrected within 10 days. Violations that are a danger to the health and safety of the community are given less time to comply.
- My Home Owner’s Association (HOA) is telling me that I cannot build my project. Is this true?
While your project may be approved by the Town, you should check your deed restrictions and HOA requirements before applying for a permit. Deed restrictions and HOA requirements may supersede Town requirements. The Town does not enforce HOA deed restrictions and/or covenants.
- What do I do if I have a common fence and the neighbors do not want to pay their portion to repair/replace it?
The upkeep of common fences separating two private properties should be the responsibility of both property owners. However, in many cases, one of the property owners cannot or will not share in the financial or physical responsibility for the project. In cases such as this, it would become a civil matter between the respective property owners, and they would have to pursue this matter without Town involvement in the dispute.
The Town requires a barrier fence if there is a swimming pool, hot tub, or spa present, in which case the property owner with the swimming pool, hot tub, or spa is responsible for the repair or replacement of the fence. Where these amenities are not present, the Town does not require a fence, but one may be required by the covenants of the homeowner's association.