Utility Service

To ensure a smooth transition when moving into your new home, the Town of Prosper recommends that residents set up water, wastewater, and trash services in advance.

If you prefer to not use the online service, residents may visit the Utility Customer Service office located on the first floor of Town Hall located at 250 W. First Street, Prosper, Texas.

Electric Power

If you experience issues, report them directly to your electric provider.  

Oncor 

• Oncor Electric: 1-866-PWR-4-TEX (1-866-797-4839)
• Track outages at: StormCenter.Oncor.com  
• Call 888-313-4747
• Text OUT to 66267 

CoServ 

• CoServ Electric : 1-800-274-4017
• Text OUT to 855-938-3496 to report an outage or text STATUS to the same number to receive updates during an outage. 
• Track outages at Nrc4.Coserv.com/Maps/CoServOutageMap 

Grayson Collin Electric Company (GCEC)

• GCEC Electric: 903-482-7100
• Text OUT to 855-939-3826 to report an outage or text STATUS to 855-939-3826
• Track outages at gcec.net/report-outage

Downed Power Lines 

• Stay away and keep people away from the line and call 911 immediately.
• Call CoServ at 844-330-0762 for a downed line emergency.

Gas Energy Service

Call 911 first for any gas emergencies/gas leaks. Then call the appropriate gas company:

Atmos Energy:  866-322-8667

CoServ Gas:  844-330-0763