Frequently Asked Questions

If you have a question or concern regarding the operation of a food establishment please call our office at 972-569-1157 or email the Health Department. The Town Sanitarian inspects all food types of food establishments.

When a complaint is turned into Code Compliance the initial inspection is typically conducted within 48 hours, and if a code violation is confirmed, notification is either given in person or by regular mail.

Different violations are given different time periods to comply. For instance, a high grass or unsightly matter violation must be corrected within 10 days. Violations that are a danger to the health and safety of the community are given less time to comply.

While your project may be approved by the Town, you should check your deed restrictions and HOA requirements before applying for a permit. Deed restrictions and HOA requirements may supersede Town requirements. The Town does not enforce HOA deed restrictions and/or covenants.

The upkeep of common fences separating two private properties should be the responsibility of both property owners. However, in many cases, one of the property owners cannot or will not share in the financial or physical responsibility for the project. In cases such as this, it would become a civil matter between the respective property owners, and they would have to pursue this matter without Town involvement in the dispute.

The Town requires a barrier fence if there is a swimming pool, hot tub, or spa present, in which case the property owner with the swimming pool, hot tub, or spa is responsible for the repair or replacement of the fence. Where these amenities are not present, the Town does not require a fence, but one may be required by the covenants of the homeowner's association.

Property owners have the right to cut off branches that grow into their property. This rule is not created by state statute or local ordinance, but is a common law right that has been created by prior court decisions. However, any property owner that does the trimming is responsible for the cost of the work.

Currently the Town does not require home-based businesses to register, nor do they require a permit. Home occupations are allowed in all zoning districts within the Town; however, there are some types of businesses that would not be allowed to operate in property zoned for residential use.

It is a violation for any person owning, claiming, occupying, or having control of any property within the Town to permit weeds, brush, vegetative growth, or any objectionable or unsightly matter to grow to a height greater than twelve inches.

A junk vehicle is any vehicle that is or was originally designed to move under its own power and does not have lawfully attached to it an unexpired license plate OR a valid motor vehicle safety certificate; and is wrecked, dismantled, or partially dismantled; or is inoperable and has remained inoperable for more than 72 consecutive hours on public property or 30 consecutive days on private property.

A vehicle owner may store a vehicle on his or her property if it is screened from ordinary public view by appropriate means, including a fence, rapidly growing trees, or shrubbery. A vehicle or part of a vehicle covered by a tarp, car blanket, or similar covering does not meet the required screening requirements.

Collin County Development Services is currently the permitting authority for septic systems located within the Town of Prosper.

You may have one sign in your yard advertising the sale of your house. No permit is required for these signs as long as they are less than 6 square feet.

No directional signs may be placed on public property or in a public right-of-way.

No, you can not advertise your home business with signs in the Town of Prosper. The sign code does not permit this type of advertising.

Yes, a $10 permit is required. Homeowners are permitted to place their own "Garage Sale" sign on their property. The sign must be located on their property and not placed anywhere else in the Town. Garage Sale Permits are valid for 72 consecutive hours. Residents may have up to three garage sales per calendar year, a minimum of thirty (30) days apart. Learn more about Garage Sales in Prosper.

The Dallas North Tollway is one of the most heavily traveled roadways in North Texas. The North Texas Tollway Authority has plans to extend the Tollway through the Town of Prosper. Construction is anticipated on being complete by 2027. It is recognized that the Dallas North Tollway will serve as a significant opportunity for economic development and a sustainable tax base for the Town. To prepare for this opportunity, the Town thought it would be prudent to create a vision for the Tollway and to have a document that would help to guide future plans for development. You can find more information about the guidelines on our DNT Guidelines Project page.

The design guidelines are a series of statements that pertain to various land use and development topics, such as business establishments, site design, architecture, public spaces, signage -and so much more.  These statements are woven into one document to create a framework.  This framework projects the vision for the Tollway and elevates the community’s expectation for how and where development should occur.

This document is a tool to guide development plans and land use decisions when an applicant submits a request to the town to change the zoning district on a property.    Sometimes, when an applicant has a plan for development of a property, they may request a zone change in order to be placed in a zoning district that may be more of a better fit for the development they have in mind.  For example, one zoning district may accommodate certain land uses where another may not.  When a zone change request is submitted, the Town measures that request against the Town’s plans to make sure the change will still be in the best interest of the community.  On the Tollway, zone changes may more frequently come about when there is a change of zone to a Planned Development, or when there is a request to amend an aspect of an existing Planned Development.

A Planned Development is a type of zoning district that can accommodate associated land uses in an integrated, cohesive development.  It’s a type of zoning district that may be used to permit new or innovative concepts in land use that are not otherwise permitted through the existing zoning district.  For example, a Planned Development (PD) can be used to create a mixed-use development or shopping center.  Greater flexibility in development can be provided through a PD.  While greater flexibility can be given, there are procedures in the Town’s Zoning Ordinance that provides requirements for establishing new Planned Developments or for amending existing ones.  One of these requirements is that an applicant has to submit a concept development plan to establish a PD.  The design guidelines will help the applicant understand what the community’s expectations are for land use and design when developing the concept plan.  The guidelines will also help to guide Town decision-making when reviewing Planned Development requests and associated concept plans.

The Tollway will be one of the most significant roadways in the Town.  This roadway will provide an incredible opportunity for the Town to shape how development occurs on the Tollway.  Your input can help shape the vision.  This is an opportunity to be informed about the project, ask questions, and provide your thoughts on the Tollway’s future as it relates to the guidelines.

You can view information regarding zoning online via the Town of Prosper's Zoning Ordinance.

All openings can be found on the Town of Prosper Human Resources page and also on the TCFP Job Postings page.

Please contact Utility Billing by phone at 972-569-1180.

Prosper Fire Rescue is offering Friends and Family CPR classes once a month please visit our Family and Friends CPR page.

Prosper Fire Rescue has certified car seat installers. You may fill out an online request form or call the Fire Station at 972-347-2424 to set up an appointment. Please review the Child Car Seat Installation Program flyer (PDF) for more information.

Yes, we offer this service free for the community we serve. Keep in mind the firefighter may or may not be in the station when you go. If you have a true emergency, please dial 911.  You can get your blood pressure checked at either of our Prosper Fire Department locations:

• Central Fire Station - 911 Safety Way
• Fire Station 2 - 1140 S Teel Parkway
• Fire Station 3 - 1500 E. First St. 

A multi-purpose fire extinguisher is best for residential use. Look for the rating to be at least 2A:10B: C on the label. This type of extinguisher can be used on any type of fire and is often referred to as an “A-B-C” extinguisher.

Review our instructions on how to Dispose of an Old Fire Extinguisher (PDF).

The Town of Prosper is committed to open and responsive government in accordance with the Texas Public Information Act. All requests for public information must be made in writing. Submit a request online.

You may also submit your request in person at Prosper Town Hall located at:
200 S Main Street
Prosper, Texas 75078

You can also email your request.

You may obtain a copy of an EMS incident in which you were involved by emailing Chief Bill Bonny or calling 972-347-2424 or in writing to:
Prosper Fire Department
P.O. Box 307 
Prosper, Texas 75078

Please include your name, address, telephone number, date and time of the incident, nature of the incident, and incident location in your request. You must pick up the EMS report in person and provide valid photo identification in order for the report to be released. For patients under the age of 18, only legal guardians with valid photo identification will be allowed to pick up the EMS report. Prosper Fire Rescue will comply with all court-ordered EMS document releases.

All ambulance billing services for Prosper Fire rescue are provided by Emergicon, a third-party billing agency contracted by the Town of Prosper. To contact Emergicon, please call 1-877-602-2060 or email Emergicon.

We are unable to host birthday parties at the fire station due to the chance of an emergency call. But, we can also visit your location with the fire engine and or ambulance. We also visit schools when requested. If you would like us to visit your child’s class have the teacher, principal, or another school district representative contact the department at 972-347-2424 to make arrangements.

Our house is your house!  Prosper Fire Department welcomes tours of the fire stations and trucks. The tours last approximately 30 minutes and include viewing a fire engine, ambulance, firefighting equipment, fire gear, emergency medical equipment, and living quarters. To schedule a tour, complete our online request form or call us at 972-347-2424 during normal business hours or send an email to Prosper Fire Rescue.

• Go to the Smart911 website and click “sign up today.” You will then be prompted to enter your information.
  • To receive weather alerts, go to the alerts tab located on the right side of the webpage and click “opt-in now.”
  • Enter your notification preferences (email-phone-text) and select how your preference.
• To opt-out and remove weather alerts, log into your Smart911 account, select “edit alerts” located at the top right of the page. Select and remove the check on “notification preferences.”
• To remove your Smart911 account, click on “Account settings” in the toolbar at the top of the page, scroll down to the bottom of the page, and select “remove the account.”
• You can also sign up and remove alerts or accounts on the Smart911 App. The settings tab located at the bottom of the Smart 911 App allows you to complete all edits.

You can view the railroad cameras via the Live Railroad Camera Feed.

To report issues with the BNSF Railroad, you can contact BNSF directly. To report malfunctioning crossing gates and lights or a vehicle stalled at a crossing, you should call BNSF's emergency number at 800-832-5452.  This number will connect you directly to BNSF's Resource Operations Call Center, which is staffed 24 hours a day, seven days a week. If your vehicle has stalled on a crossing, exit the vehicle immediately, move away from the track, and call BNSF's emergency number at 800-832-5452 to report the stalled vehicle.

If you are interested in having the Fire Department drive by or would like to visit a Prosper Fire Station, please send an email to Prosper Fire Rescue. 

Please visit our Outdoor Warning System page for more information on Prosper's Outdoor warning system, the criteria for activating the sirens, and what to do if you hear the siren. Please also note there is a test siren that is activated on the first Wednesday of each month at 12 pm. 

Please visit our Outdoor Warning System page to get complete information on the criteria for sounding the outdoor warning system, what to do if you hear the siren, and to view Prosper's Outdoor Warning System educational video. 

No, we do not fill swimming pools. 

NEW card application is available via a 2-part process: 1. Online/Digital application submission (you can complete remotely or at the library) AND 2. In-Person registration completion at the library within 30 days of submitting the online application submittal.  Online applications are for adult memberships only. Juveniles/children may be added at the time of registration completion at the library.  Membership Renewals do not require a new application. Visit our Library Card Membership Application page for more details. 

Paid memberships apply to those who do not pay a Town of Prosper utility bill or the CPR/C48 (Prosper Town) tax. The cost is $50 per library cardholder annually.  In-person membership renewal and payment are required annually.  Identification requirements are the same for a resident.  NEW card application is available via a 2-part process: 1. Online/Digital application submission (you can complete remotely or at the library) AND 2. In-Person registration completion at the library within 30 days of submitting the online application submittal.  Online applications are for adult memberships only. Juveniles/children may be added at the time of registration completion at the library.  Membership Renewals do not require a new application. Non-residents may pay the annual $50 membership fee with a check, cash, or credit card. To learn more about library card membership and applications, please visit our Library Card Membership Application page. 

The Prosper Community Library is funded through the town tax funds (CPR/C48) paid by Town of Prosper residents. 

Prosper postal addresses go up to three miles beyond the border of the Town of Prosper, but this does not mean you pay the CPR/C48 (Prosper Town) tax or are provided utility services (get a utility bill) by the Town of Prosper.

We offer a Limited Membership to those “gray area” residents who do not have legal ties to their place of residence but who live in a household in which CPR/C48 (Prosper Town) taxes are paid.  Please see a library staff member to determine if you qualify.

The library card membership fee is based on your city/town of residence. Library privileges are determined by permanent resident address. 

Collin County Appraisal District or Denton County Appraisal District databases will be referenced to determine which city or town a library card applicant pays their taxes. Prosper postal addresses go up to three miles beyond the border of Prosper, but this does not mean you pay a Prosper town tax.

If you do not pay a Town of Prosper utility bill and pay the CPR/C48 (Prosper Town) tax, a $50 annual membership fee is assessed per library card.  Library cards will be valid for one year from the membership date and are non-refundable.

You may pay with cash, check, or credit card in person at the library at the time of membership application or renewal.

No, the taxes paid to PISD go only to the schools and not the Town.

As directed by Town Council, library membership is solely based your permanent place of residence.

Paid memberships entitle you to the same level of membership privileges as free/resident memberships including use of physical items from our collection, Overdrive/Libby digital checkouts, databases, and programs offered by the library.

Yes, you are free to visit the library. 

Annual membership begins the day you complete the application and registration process and pay your membership fee.  Your membership will expire one year from that date. There will be no pro-rated refund of any annual fee upon moving and no longer being a Prosper CPR/C48 (Prosper Town) taxed resident.

The Library is open on Monday - Thursday from 9:30 a.m. - 8 p.m., Friday from 9:30 a.m. -1:30 p.m. and Saturday from 9:30 a.m. - 3 p.m.  You can find the most up-to-date information about Library services and programs by vising the Town of Prosper Library Department page.

Membership to each of our neighboring towns and cities differs greatly and we encourage you to seek information about them. We do not keep information about membership or usage to other libraries.

Yes, it is free to visit the library and the public is welcome. 

Absolutely!  You can find the most up-to-date information about Library services and programs on the Town of Prosper Library Department page.

Yes, LinkedIn Learning is a leading online learning platform that helps anyone learn business, software, technology, and creative skills to achieve personal and professional goals. All you need to get started is a library card. Reminder: the username is your library card number and the PIN is the phone number you listed on your library membership application (no dashes). Texshare Databases in the library offers many learning sources too. 

Printing/Copying - letter and legal-sized paper available (only Town of Prosper provided paper is allowed; i.e., patron's paper is not allowed in our machines)

• ALL copies/prints are 20 cents per page whether in color or black & white or if they are one-sided or two-sided. 
• Printing is only available via the library's public computers; i.e., patron must have their file in an email (that they can log into on our public computers) or on a jump drive. Air printing or printing directly from the patron's devices or laptop is not available.
• Cash required for 14 pages or less.
• Credit/Debit Card allowed for 15 or more pages.
• Scanning - no charge.
• Library membership is not required.

The library does not have a fax machine.

Computers are available at the library. Time limits may apply.  No membership is required.  

Scanning is available at the library.  No membership is required. 

Instructions and policies on printing a 3-D object at the library can be found on the 3-D Print Application. 

Yes, via both cloudLibrary® and Libby®.

The library's catalog and mobile app, Aspen LiDA, searches and displays the results from both our 32,000+ item physical collection as well as a sampling* of 700,000+ titles in the two digital collections. Patrons can browse and borrow items directly from our catalog but must utilize the free cloudLibrary or Libby apps (depending on which service they checked-out the title) to read or listen to the borrowed item. Patrons can search and download the cloudLibrary and Libby apps from their device's app store. 

*Searching cloudLibrary and Libby directly (or through their apps) will result in a more robust listing of available titles.

Yes, you can view the Online Catalog on the Library Department page. 

Please visit our Online Catalog to see availability. 

Yes! Most items may be returned *24/7 to our exterior drop box located in the parking across the driveway from the northeast corner of the library. *Exceptions: During holiday closures and Town Hall special events. 

Visit the Online Catalog and sign in to see what is on your account, make a purchase suggestion, and/or place a hold on an item. 

Username: Your Library Card

Password:  Your 10-digit Phone # (without the dashes)

You can renew a library book online by logging into your library account. However, if an item is overdue or if another patron has placed the book on hold, it may not be renewed online. To log in, you will need your library card number and the 10-digit phone number submitted on your membership application for your password. 

We do not charge for overdue or late items. However, accounts are locked once items are delinquent.

Please visit the Online Catalog and sign in to place a hold on an item. 

Username: Your Library Card

Password:  Your 10-digit Phone # (without the dashes)

WAIT FOR AN EMAIL letting you know your hold is ready for pick-up. You have 5 business days from the date of the email to pick up your hold. 

If you would like to contact the library, please call (972) 569-1185 or email us at library@prospertx.gov. 

We are not accepting any donations of books or DVDs at this time. 

Wi-Fi hotspots may be borrowed by Prosper Community Library members ages 18 and above with a library card in good standing. Checkout is limited to one per household at any given time. The library reserves the right to refuse service to patrons who abuse equipment, who are repeatedly late in returning items, and those who have delinquent returns that require disconnection. To learn more, please visit the Library's Hotspot Lending Program Usage Policy. 

Wi-Fi hotspots are available at the Circulation Desk on a first-come, first-served basis. They may not be reserved or placed on hold. To borrow a hotspot, the patron must have their library card or valid government ID and must complete and agree to the Electronic Device Agreement. Once a hotspot is checked out to a patron, it becomes the responsibility of that patron. Hotspots are not intended to be a long-term internet solution. Hotspots may be checked out for two weeks with an optional renewal of two weeks with your library card membership. We reserve the right to implement restrictions if checkout is being abused. To learn more, please visit the Library's Hotspot Lending Program Usage Policy. 

Hotspots may be borrowed for two weeks and may be renewed one time within a 30-day period. They must be returned in person to the Circulation Desk, and never to another library, left outside the library door, or in the book drop. If a hotspot is not returned or returned damaged, the borrower will be charged the replacement value (currently  $184.99 ). If a device is not returned in a timely manner, civil and criminal action will be taken. If the borrower fails to pay the replacement cost for a lost device, their membership will be suspended until the account is clear. To learn more, please visit the Library's Hotspot Lending Program Usage Policy. 

We do not have any volunteer opportunities at this time. 

Study rooms are not available to be reserved in advance. The study rooms are used on a first-come, first-served basis for a maximum of 4 people. They are guaranteed for 2 hours of use (or until closing, whichever comes first). After two hours, if no one is waiting, you may continue to use it until it is needed. If someone is waiting, you will be asked to vacate at the end of your two hours. The Conference Room can be reserved up to one (1) week in advance for groups larger than 4 with a maximum of 8. Reservations for the conference room must be made in person by the library member who will be in attendance for the entirety of the reservation. Study rooms and conference room spaces are only available to library cardholders in good standing. 

As a homeowner, you are required to obtain the same permits that a contractor would. Depending on the type of project, a permit may be required. If you are questioning whether your project requires a permit and inspections, please contact our office at 972-346-3502.

A hired contractor is required to obtain the permit for work they are performing because they are required to be registered with the Town and are responsible for ensuring the work meets Town ordinance and code requirements.  Always ask to see the permit before work begins.

To find contractors registered with the Town, search via the CSS Portal by contractor type (i.e plumbing, electrical, mechanical, or general contractor), by contacting our office at 972-346-3502 or send a written request via email to permits@prospertx.gov.

• Minor Permits: Five business days
  • Minor Permits include Swimming Pools, Accessories, Signs, Fences, Flatworks, etc.
• Residential Permits: 
  • 1st round: ten business days
  • 2nd round and above: ten business days
  • Residential Permits include New Homes, Residential Remodels, Additions, etc.
• Commercial Permits: 
  • 1st round - twenty business days
  • 2nd round and above - ten business days
  • Commercial Permits: include Stand-alone Buildings, Shell Buildings, Remodels, Tenant Finish Outs, Additions, etc.

Most permits expire 180 days from the date of issuance or the date of your last approved inspection, whichever is most recent.

While your project may be approved by the Town, deed restrictions and HOA covenants should be verified prior to applying for a permit, as they may supersede Town requirements.  The Town does not enforce deed restrictions and/or HOA covenants.

No. The general contractor shall obtain the permit and list the subcontractors (mechanical, electrical, and plumbing) that will be working on the jobsite. The subcontractors shall be registered to work in the Town. If a subcontractor is doing work after the main permit (the permit issued to the general contractor) has been finaled, then the subcontractor shall obtain a separate permit.

A permit is not required for decks that do not exceed 200 square feet in area that are not more than 30 inches above grade at any point, are not attached to a dwelling, and do not serve the exit door as required by the IRC.

Yes.  For more information, please refer to the Attached/Detached Pergola handouts.

Yes.  All accessory buildings, regardless of square footage, require a permit to ensure they meet the minimum setback requirements and are constructed in a safe manner.

Yes, you will need a Certificate of Occupancy. Questions regarding the Certificate of Occupancy process can be answered by contacting the Building Inspections Department at 972-346-3502. 

Furniture can be moved in, but only after receiving approval from the assigned Building Inspector and the Town Fire Marshall’s Office.

A fence permit shall be obtained from the Building Inspections Division prior to the installation of alterations, additions, or changes measuring more than sixteen linear feet over a period of twelve months, as outlined within the Fence Ordinance (PDF).

Retaining wall requirements are covered under Section R404.4 of the 2021 International Residential Code and 1807.2 of the 2021 International Building Code.

• Retaining walls less than forty-eight (48) inches in height measured from the bottom of the footing to the top of the wall that are not supporting a surcharge do not require a permit.
• Retaining walls over forty-eight (48) inches in height measured from the bottom of the footing to the top of the wall require a permit and must be designed by a registered design professional.
• Retaining walls up to forty-eight (48) inches in height are not required to be designed by a registered design professional as the most common manufacturers and products used in retaining walls (pave stone for example) have designs and charts available in their technical resources online. If the applicant shows a design using unusual materials that are outside of code (railroad ties or bags of concrete spiked in place, for example), then an engineer-sealed structural letter would be required at time of final inspection.

Yes.  The foundation company performing the work shall be registered with the Town and obtain a permit.  As part of the permit submittal, an original engineer sealed design shall be provided.  At the time of inspection, a second original sealed letter from the engineer shall be provided to verify repairs were performed to engineered specifications.

No. All Town sidewalks (even a section) require a flatwork permit be obtained and inspected prior to pouring concrete.

No.  The contractor is responsible for checking the jobsite and rescheduling the inspection.

Yes. A homeowner can perform their own work with a submitted Homestead Homeowner's Affidavit (PDF) and proof of said homestead exemption.  Please note, as the homeowner you are still required to obtain a permit and list a licensed backflow tester to test the backflow assembly.  The licensed backflow tester shall be registered to perform work in the Town.

A permit is required for the removal or replacement of a unit via a Mechanical Permit. However, when installing a mini split portable unit an electrical permit is required. A permit is not required for the repair or replacement of parts only.  When a permit is required, the contractor shall be registered to work in the Town and obtain a permit prior to performing any work.  All work shall comply with the Town’s adopted codes.

Yes.  A separate flatwork permit shall be obtained and inspected prior to pouring concrete. 

No. The town does not issue Certificates of occupancy to residential properties. Homeowners can request a list of completed inspections from their building contractor. To protect the health and welfare of our residents, the Town does not allow occupancy of a home until all required inspections have been conducted and passed, showing compliance with the Town’s adopted codes and ordinances.

No. The Town does not require for a permit to be obtained, however, flagpole requirements as outlined in the Town's currently adopted Sign Ordinance, shall be observed.  A residential flagpole shall not exceed thirty (30) feet in height.

The Town of Prosper allows banner signs, human signs, and inflatable signs, as outlined in the Town's currently adopted Sign Ordinance. Human signs do not require permits.

Yes.  For more information, please refer to the Banner Sign Requirements and the Inflatable Sign Requirements, as outlined in the Town's currently adopted Sign Ordinance.

A Sign permit shall be submitted a minimum of five business days prior to the anticipated sign installation, however, the permit must be in hand prior to installation.

Wind devices are expressly prohibited within the Town of Prosper, with a few exceptions as outlined in the Town's currently adopted Sign Ordinance.

A Special Event, as defined within the Special Event Ordinance (PDF), is an event or gathering that requires a temporary exception to otherwise applicable rules or requirements.

Yes.  For more information, please refer to the Special Event Packet (PDF).

To provide adequate time for multiple departmental reviews, Special Event permits shall be submitted a minimum of fifteen business days prior to any event intended to accommodate less than 500 persons and a minimum of thirty business days prior to any event intended to accommodate 500 persons or more.

Yes. The inspectors must inspect the electrical and/or plumbing work to ensure it meets the Town’s adopted code requirements. Please refer to the Residential Pool/Spa Handout (PDF) for further information.

Yes. State law requires for the Town to perform inspections of water heater replacements.  If a contractor is performing the work to replace the water heater (gas or electric), the plumber must be registered with the Town, obtain a permit prior to the work being performed, and ensure an approved final inspection from the Town is obtained.  If the permit cannot be obtained before the work is performed due to the permit office being closed (and the work is emergent), a permit must be obtained on the following business day.  If a homeowner is to perform the work, proof of homestead exemption as well as a completed Homestead Homeowner’s Affidavit (PDF) must be provided at time of permit application. The work performed must comply with the Town’s adopted plumbing codes and ordinances.

Pans are required when a water heater is installed in a location where a leak will cause damage.  Where a pan drain was not previously installed, a pan drain shall not be required for a replacement water heater installation (per Section P2801.6.1 of the 2021 IRC).  Due to high and variable water pressure throughout Town, PRVs are required for all new homes.  Most existing homes have PRVs necessitating expansion tanks for storage tank-type water heaters.

Yes. Please note, a permit is required to be obtained prior to installation and certain conditions must be followed as required by the International Residential Code (IRC).

To view a list of permits issued by month, please see the Monthly Permit Report found on the Building Inspections website. If you need further assistance, please email permits@prospertx.gov or give us a call at 972-346-3502.

The Resident Update is the Town's weekly e-newsletter featuring everything you need to know about what's going on in Prosper.  Subscribe to the Resident Update. 

The Landscape is the e-newsletter published by the Parks and Recreation Department. For timely information about community events and recreational programs for all ages, subscribe to The Landscape.

The Town of Prosper strives to make our local government accessible and transparent. If you ever have a question, a concern, or a great idea, feel free to contact us by emailing social@prospertx.gov. 

The Town of Prosper recognizes how critically important reliable and uninterrupted internet service is to Prosper families. To ensure our residents have the best possible internet access for business, personal, and educational use, the Town has been working with Connected Nation and local broadband providers to improve and expand broadband service in Town. Visit Broadband Service Improvements to learn more. 

News Releases from the Town of Prosper can be viewed on the News Flash page of the Town of Prosper website. 

The Town of Prosper does not currently publish a newspaper. If you are receiving unwanted mail, please contact the publisher directly. 

If you would like to report an outage or get outage updates, please visit your designated provider's outage map. For Oncor visit https://stormcenter.oncor.com/. For CoServ, visit https://nrc4.coserv.com/maps/CoServOutageMap/. 

Since the Town is a government organization, we do not promote businesses or events through our website or social media that are not sponsored by the Town. You might try contacting the Prosper Chamber of Commerce to see if they can help you get the word out. 

Since the Town is a government organization, we do not promote businesses or events through our website or social media that are not sponsored by the Town. You might try contacting the Prosper Chamber of Commerce to see if they can help you get the word out. 

We do not officially have a town-wide time frame for trick-or-treating, but you may want to check with your HOA if your neighborhood has an official time frame or special event. 

The Town of Prosper offers many ways to stay connected. Subscribe to the Town of Prosper e-newsletters to receive updates about news, events, programs, and meetings. Visit our E-Newsletters page to learn more. 

Residents are eligible to request the use of our Community Room. Please visit the Community Room Reservations page of the Town website to submit a reservation request and review the Community Room Reservation Policy. 

If you are interested in scheduling a Town representative to speak to your community group, HOA, or service organization, please visit our Town Talks page to find out how. 

You can find a list of our current vacancies on the Government Jobs Career Page. 

You can apply for vacant positions on the Government Jobs Career Page.

All Town of Prosper job opportunities are open until filled unless stated otherwise. All positions are subject to close without notice.

Receipt of your application will be acknowledged by email. Applications are then reviewed by the department which has an opening. Those applicants selected for an interview will be contacted by phone. 

Yes, to apply for multiple job postings you must complete a separate application for each position. 

If you are unable to access the online application, please choose one of the following options:

Call Government Jobs customer service at 855-524-5627 to speak with someone live (or dial 2 and request a call back). Applicant customer service is available Monday-Friday (excluding holidays), between the hours of 6 a.m. and 5 p.m. (Pacific Time).

Email support@governmentjobs.com

Visit the Government Jobs FAQ page.

Reference the Government Jobs Application Guide for additional help.

Hiring for final applicants will be contingent upon the completion of a successful pre-employment screening. Also, please be aware that if you are made a job offer and accept, you are required to provide acceptable documentation to establish your identity and your eligibility to work (per the Immigration Reform and Control Act).

Please visit our Benefits and Compensation page to see what is offered to employees of the Town of Prosper. 

To complete a verification of employment, please email hr@prospertx.gov.

Please visit our Fire Department page to learn more about becoming a Town of Prosper Firefighter.

Please visit our Police Department page to learn more about becoming a Town of Prosper Police Officer. 

You can contact the Human Resources Department at (972) 569-1156 or send an e-mail to HR@prospertx.gov to assist you with filing your liability claim.

Please visit the Texas Municipal Retirement System website and follow the instructions under "How to Refund."

Please email your request to hr@prospertx.gov and be sure to include your full name and last day of employment.

The Engineering Department publishes regular updates on all major construction projects through our live Capital Improvement Program (CIP) Dashboard. To inquire about a project that is not listed in the CIP report, please contact the Engineering Department (972-569-1198).  

Road closures are announced via the Town's Social Media outlets (Facebook, Twitter, Instagram). 

The Town does not publish utility infrastructure maps. If you are trying to determine what utilities service a certain tract or area, please contact the Engineering Department (972-569-1198). 

The Town does not locate cable or other franchise utilities. A request for underground utility line markings can be made by contacting Texas811 before you dig. 

Please submit a Public Information Request through the Town Secretary. 

Please visit our Right-of-Way page for instructions on how to apply for a Right-of-Way permit. 

Yes, you will need to create an account to access the site and apply for permits through the new Online Portal. Please see the Right-of-Way page for more instructions on creating an account and applying for a Right-of-Way permit. 

No, there are not any fees to apply for Right-of-Way permits.

The plan review takes up to 5 business days for comments or approval. 

All Right of Way contractors & subcontractors along with franchise utility companies will need to be registered with the Town. Please see the Right of Way page for registration information. 

There are not any fees to register with the Town for working in the Right-of-Way. 

Please contact the Right-of-Way staff at rowpermits@prospertx.gov with any questions you may have. 

For additional Right-of-Way questions, please contact Right-of-Way staff. 

If traffic signals are completely out, please call 911.

The following Traffic Signals are operated by the Town of Prosper: First Street (formerly Fishtrap Road) at Teel Parkway, Dallas North Tollway at First Street, Dallas North Tollway at Prosper Trail, Dallas North Tollway at Frontier Parkway, Prosper Trail at Coleman Street, Prosper Trail at Coit Road, First Street at Coit Road, Richland Blvd. at Coit Road, and Gee Road at First Street (formerly Fishtrap Road). 

Currently, all other traffic signals within the Town are operated by the Texas Department of Transportation (TxDOT) or the Cities of Frisco and McKinney. 

To report issues with ANY of the signals, please contact the Engineering Department so we can facilitate a response from both internal and external agencies. 

For information on traffic signal timing, please contact the Engineering Department. 

For questions regarding new stop signs, please contact the Engineering Department. 

Some of the Town's roads are unimproved (meaning they do not have underground drainage systems or concrete curbs and gutters) but will be improved in the future. The Town's Capital Improvement Program (CIP) Dashboard shows the roads that are currently in design or are under construction, along with information on the most recent Bond Program for other roadways that will be improved in the future. In addition to the planned improvements, the Town staff analyzes situations as they arise to determine the causes of flooding and the appropriate solution. Please contact the Engineering Department if you have questions in an area not reflected on the CIP Dashboard. 

Land disturbance permits are submitted online through the Customer Self-Service portal. Please visit our Land Disturbance webpage for instructions on how to apply for a permit. 

Yes, please see our Engineering Related Fees.

The review may take up to 10 business days for comments or approval. 

Please contact staff member Mirsa Boulos at Mboulos@prospertx.gov.

You may contact the Municipal Court at (972) 347-3020 or visit us in person at 250 W. First St. Prosper, TX 75078. 

Yes, we offer an online payment system. You must verify your payment amount and eligibility before paying online by calling  (972) 347-3020. Once you have verified eligibility, you may visit the Online Citation Payment Portal.

Please visit the Municipal Court Webpage where you will find details on what to do if you receive a citation or contact the court at (972) 347-3020.

If you are paying your citation in full or have already entered a plea and have a balance due, your payment can be paid by phone at 1 (877) 881-1003 or online through the Town of Prosper Online Citation Payment Portal. For more information, please refer to our Fines & Cost page or call the court office at (972) 347-3020.

You may request a hearing in person at the Municipal Court office located at 250 W. First Street, online by visiting the Municipal Court page or by submitting a written request in person or by mail. The court mailing address is P.O. Box 307, Prosper, TX 75078. All hearings are currently held in person. Once you have submitted your request, you will receive a reply from the court within 5-10 business days. Please be sure that you include the correct contact information with your request. For more information, questions, or concerns, please call (972) 347-3020, or visit the Municipal Court page. 

Before you can request a driver safety course, you must verify your eligibility with the Town of Prosper Municipal Court. To verify, please go in person to the court office, 250 W. First Street, or call (972) 347-3020. Once your eligibility has been verified, you can request a course by submitting a Driver Safety Court request by mail or in person using the Drivers Safety Course Form. If you are submitting your application through mail, please mail your completed form and your required documents and fines, fees, and/or costs to Prosper Municipal Court at P.O. Box 307, Prosper, TX 75078. If you are submitting your application in person, please bring your completed form and your required documents and fines, fees, and/or costs to 250 W. First Street, Prosper, TX 75078. If you have any questions or concerns, please call (972) 347-3020, or visit the Municipal Court Appearances and Options page for more information.

Please refer to the Fines and Costs page of the Municipal Court to see a full list of costs, fees, and fines for speeding and other driving violations. If you are paying your citation in full or have already entered a plea and have a balance due, your payment can be paid by phone at 877-881-1003 or via the Municipal Court's Online Citation Payment Portal.

A copy of the Warrant List can be found on the Town of Prosper's Municipal Court webpage. 

The Case Search feature is currently unavailable. Please call the court office for information regarding your citation or case at (972) 347-3020.

If you have completed the Driver's Safety Course and need to submit your completion certificate, please go to the Town of Prosper Municipal Court, 250 W. First Street, Prosper, TX 75078. Please contact the court office with any questions, concerns, or issues at (972) 347-3020. 

Yes, please visit the Recreation Programs webpage and select Youth Programs for a list of classes and camps for youth of all ages. Follow Parks and Recreation on Facebook for postings about all Youth activities.

The pavilion at Frontier Park is available for rental. Please visit our Frontier Park Pavillion Rental page for all the details on pavilion rental procedures, including rental fees, how to check availability, and set up an account. 

You can sign up for the Parks and Recreation e-newsletter to receive the latest news and updates from the Town of Prosper Parks and Recreation Department. 

To check the field status, please visit the Field Status page on the Town website. 

For a complete list of all Prosper parks and trails please visit the Parks & Trails page.

Town Athletic Field Rental details are posted on the Town website at Sports & Fields | Prosper, TX (prospertx.gov). 

Please call the Parks After Hours line at 469-400-1656.

 The Frontier Park Pavilion is available to rent. Follow the instructions on the Town website at Frontier Park Pavilion Rental | Prosper, TX (prospertx.gov).

Items lost during practice or games: Please first visit the concession stand nearest to where you lost the item. Lost items are normally taken to concession stands by someone in attendance. Those stands are staffed after hours with Youth Sports Leagues volunteers and they have a lost and found there. 

If you have lost an item at a park (NOT during a sporting event), please call Prosper Parks and Recreation at (972) 569-1160 during regular business hours.

We currently have one horse riding trail that is a loop around Whispering Farms that was installed with the development (2.1 miles, with a 1.38 mile loop).

Prosper Parks and Recreation has no plans for a dog park at this time. A couple of dog parks near Prosper include:

Ruff Range Dog Park                                                                                                                                                                                                                                                                                                       5335 4th Army Memorial Dr.                                                                                                                                                                                                                                                                                               Frisco, TX

Bonnie Wenk Park                                                                                                                                                                                                                                                                                                           2996 Virginia Parkway                                                                                                                                                                                                                                                                                                   McKinney, TX

The Department follows the Parks and Recreation Open Space Master Plan when planning facilities.

If you are interested in sponsorships or exhibiting at Town of Prosper events, please follow the events page at Special Events | Prosper, TX (prospertx.gov).

Our parks are open to the public and you and your kids are welcome to visit and play. You can view a full list of parks and trails on the Town website at Parks & Trails | Prosper, TX (prospertx.gov). If you have specific questions about the parks/usage of the parks, please contact our Recreation Manager, Trevor Helton, at thelton@prospertx.gov or call (972) 569-1064.

There are several ways to learn about Active Adult 55+ programs in Prosper: Visit our E-Newsletters Page to subscribe to The Landscape E-newsletter for monthly news delivered to your inbox. Along with information about Parks and Rec, The Landscape includes activities and events for Active Adults. Class and activities are posted on the Town website at Adults | Prosper, TX (prospertx.gov). For more information, please contact Alyssa Boyd at aboyd@prospertx.gov or 972-569-1139

Prosper offers numerous community events free of charge throughout the year. Check the Special Events page regularly on the Town website for what's happening in Prosper! 

To contact Parks and Recreation, please call (972) 569-1160 during regular business hours. 

If this is a non-emergency situation in a Town park, please call the Parks After Hours line at (469) 400-1656.

In Prosper, volunteer groups manage and organize the Youth Sports Leagues, including concession stands. Contacts for the individual leagues are displayed on the Town website at Sports & Fields | Prosper, TX (prospertx.gov).

The Parks & Recreation Scholarship Program offers financial assistance to community members who wish to attend camps, classes, and activities yet are financially unable to do so. Assistance is available to Youth, Adults, and Active Adults 55+ who are Prosper residents or who reside within Prosper ISD boundaries. Complete the Scholarship Program application to apply.

The Parks & Recreation Heroes & Helpers Program extends a 10% discount to active military, veterans, first responders and employees of Prosper ISD to attend camps, classes and programs. All classes, workshops and activities listed at prospertx.gov/programs are eligible for discounts! Apply by completing the Heroes & Helpers Program application.

You can contact the Police Department by calling the non-emergency phone number at (972) 569-1000. 

Please see the Application for Solicitor Permit. There is a non-refundable registration fee of $50.00, which can be paid by check, payable to Town of Prosper or by credit or debit card online at https://www.msbpay.com/TownOfProsperPolice/. If paying online, your business name (no spaces) is the permit number. Once your application is complete, hand-deliver applications to Prosper Police Department, 801 Safety Way, Prosper, TX 75078.

You can obtain an accident report by visiting TxDot Crash Report . 

Please see the form on the  Public Information Request page.  If a case is currently in an 'active' status and has not reached a final disposition, you will only receive a copy of the media report for your requested case number. Please visit TxDot Crash Report  to obtain a copy of an accident report. 

If you have installed a monitored alarm system in your home, please apply for an Alarm Permit. Please note: if you live in the Artesia Subdivision, you are not in the jurisdiction of the Prosper Police Department. Instead, you will need to contact the Denton County Sheriff's Office for their alarm permit process. To contact the Sheriff's Office, please call (940) 349-1600.

If you are a victim of identity theft, take the following four steps, found in the Identity Theft Packet, as soon as possible. It is important to keep a record of the details of your conversations and copies of all correspondence. Once you have completed the four steps, return the packet to the Prosper Police Department located at 801 Safety Way, Prosper, TX 75078. 

No, the Prosper Police Department does not have an exchange station.

Reckless drivers can be reported to 9-1-1 if the location, direction of travel, and vehicle description are provided. Reckless drivers in Artesia should be provided to the Denton County Sheriff's Department. 

Please give us a call at your convenience on our non-emergency line at (972) 569-1000. 

Yes, please contact our Assistant Police Chief, Scott Brewer at  (972) 569-1033.

National Night Out is usually the first Tuesday evening in October. Details will be posted on the National Night Out page. 

Yes, please visit the Citizens Police Academy page to see details. 

For non-emergency calls, you can reach us at 972-569-1000. For all emergency calls, please dial 9-1-1. 

The Public Works Department is located at 601 West Fifth Street, and the current hours of operation are Monday -Friday from 7am to 3:30 pm.  The department can be reached at (972) 347-9969.  If you have an after-hours emergency, please call (972) 832-5812.   The after-hours number is not monitored during regular business hours.

Please visit our Public Works Staff Directory to find a full list of contact information. 

Street lights are maintained by the electric providers.  To report a street light outage, you may contact Public Works at (972) 347-9969 or email kanderson@prospertx.gov.  You will need to provide the tag number information from the pole, or the street location.

You may also contact the electric provider directly:

CoServ Electric:
 - Call (940) 321-7800
- Email streetlightoutage@coserv.com and copy Public Works at kanderson@prospertx.gov

- Visit https://www.coserv.com/contact-us/street-light-outage 

Oncor Electric:
 - Call (888) 313-4747
- Email contactcenter@oncor.com and copy Public Works at kanderson@prospertx.gov
- Visit https://www.oncorstreetlight.com/ 

GCEC:
 - Call (903) 482) 7100
- Email streetlight@gcec.net and copy Public Works at kanderson@prospertx.gov
- Visit http://www.gcec.net/report-street-light 

The Town of Prosper does not locate private property.  You will need to contact a plumber to obtain water and wastewater locates, and 811 for all other locates.

You can find the latest Water Quality Report on the Public Works Department website. 

You can view the Watering Schedule here or by visiting the Water Conservation page on the Public Works Department website.

All water and wastewater issues are considered emergencies.  Please call Public Works at (972) 347-9969 during regular business hours.  If you have an after-hours emergency, please call (972) 832-5812.  Please note:  The after-hours number is not monitored during regular business hours.  Please do not submit water or wastewater issues via electronic communication.

You can find the Backflow Prevention Assembly Test and Maintenance Report on the Public Works Department website. Questions regarding backflow information should be directed to Christian Alejos, Senior Backflow Inspector, by calling (972) 310-9736. 

You can find information on reporting a street repair, as well as requirements for sidewalk repairs by visiting the Public Works Department website. 

The Prosper Public Works Department’s highest priority is water quality. Flushing is required by TCEQ, and may take place after a water line repair, or if an area of Town has low demand, to maintain water quality levels that meet or exceed TCEQ requirements.  The frequency of the flushing is dependent on the chlorine levels found in the water in your neighborhood, which is tested every day. Flushing does not impact customer water meters or water bills.  If an increase in your water bill has concerned you, please reach out to our Utility Billing Department at (972) 569-1180 so someone can help determine a cause for the increase in your utility bill.  Our staff takes water samples daily throughout Town to ensure we are delivering the highest quality of water to our water users.  Water pressure may fluctuate slightly while a fire hydrant is being flushed, however, a change in water pressure does not affect the consumption flowing through a water meter. If you have further questions about flushing and water quality, please call Public Works at  (972) 347-9969.

To report a damaged or missing stop sign, please contact the Public Works Department by calling 972-347-9969.

You can apply for new utility service by filling out the New Utility Service Application form. 

For your convenience, the Town of Prosper offers the following payment options:

• Automatic monthly bank draft-this easy, no-cost method will draft your bill monthly from your bank account. Sign up today! 
• Electronic Bill Pay through your bank-Register for online bill pay through your bank's website. Please contact your bank for information about this service. 
• Pay your bill online-The Town of Prosper provides a secure and reliable way to pay your utility bill online using our online payment portal. To register, you will need your account number and PIN (located underneath your account number in the upper right-hand corner of your bill). There will be a small convenience fee added to your amount for using this service when using your debit or credit card.
• Automatic monthly credit card drafts-3% credit card fee. Sign up today! You will need to select Action to Perform and then register for additional options. 
• Pay by mail-P.O Box 307, Prosper, TX 75078. 
• In-Person-Pay in person at the Utility Billing office on the first floor of Town Hall, located at 250 W. First St., or place in the drop box located at the northwest corner outside Town Hall. 

Automatic monthly bank draft-this easy, no-cost method will draft your bill monthly from your bank account. Sign up today! 

Electronic Bill Pay through your bank-Register for online bill pay through your bank's website. Please contact your bank for information about this service. 

Automatic monthly credit card drafts-3% credit card fee. Sign up today! You will need to select Action to Perform and then register for additional options. 

You may pay your water bill online using the Online Payment Portal. 

You can see your balance and pay using the Online Payment Portal. 

Your due date is always on the 10th of the month.  If the 10th lands on a weekend or holiday it is due the next working day.  

A 10% penalty is added to your bill one day after the due date. To avoid cutoff, you will need to pay by the end of the month. Your water bill can be paid online using the Online Payment Portal, or in person by placing it in the drop box outside Town Hall or at the customer service window inside Town Hall. 

Water bills are typically sent out between the 16-18 of the month. When able, the Town sends through mail and email. If you do not receive a bill, please contact Utility Customer Service by calling (972) 569-1180 or contact us via email at ucs@prospertx.gov. 

To request a name change on your water bill, you will need to send a copy of your new drivers license, showing the new name, via email to ucs@prospertx.gov. 

You can apply to transfer utility service by filling out the Transfer Utility Service Application. 

You can apply to transfer utility service on a rental property by filling out the Transfer Utility Service on Rental Property form. 

Please contact Utility Customer Service via email at ucs@prospertx.gov or by calling (972) 569-1180 if you have any questions or need to update any information.

If you wish to cancel your utility and trash service, please contact Utility Customer Service at (972) 569-1180.

You can contact Utility Customer Service by phone at (972) 569-1180 or email us at ucs@prospertx.gov.

Please contact Utility Customer Service via email at ucs@prospertx.gov or call (972) 569-1180 if you have any questions or need to update any information. 

Please use the Town of Prosper Watering Guidelines to view the current watering schedule. Additional watering guidelines can also be found on the Water Conservation page. 

The Ace Portal is a platform where you can view your water usage, pay your bill and receive leak notifications. You can sign up and view it by visiting our Ace Portal page. 

If you believe you have a leak or other issue with the meter, please call the Utility Customer Service at (972) 569-1180. 

To request a temporary hydrant meter, please fill out the Temporary Hydrant Meter form.

Yes, please email Utility Customer Service or call us at (972) 569-1180 and notify our department so we can note it on your account. 

The Town Council meets on the second and fourth Tuesday of each month in the Council Chambers of Prosper Town Hall with a Work Session at 5:00 p.m. and a Regular meeting at 6:15 p.m. The public may attend in person or watch live online.  Meeting agendas are posted on the Town's website at least 72 hours prior to the meeting. 

Yes, the public is invited to address the Town Council on any topic; however, the Council is unable to take action on any topic not listed on the agenda. Please fill out a Public Comment Request Form prior to 4:00 p.m. the day of the meeting.

You can attend Town Council meetings in person or by watching online at: https://prospertx.gov/livemeetings 

For information on applying to a Board or Commission, visit: https://tx-prosper.civicplus.com/157/Boards-Commissions.

Please see the Public Information Requests form where you can submit a General Public Information Request or a Police Department Public Information Request.

To track an existing Public Information Request, use the Track Request button on the Public Information Request and enter the Request Number sent to you in your confirmation email. 

Please see the Town's Code of Ordinances.

You can view the Town's Noise Ordinance page to see a full list. 

Election information can be found on the Elections Page of the Town website. 

Election information can be found on the Elections Page of the Town website. 

For information on filing for office, please visit our Elections Page.

Please refer to the Doing Business with Prosper page to find more information on how you can do business with the Town of Prosper. 

You can self-register through IonWave, the Town's eProcurement system, to receive free notifications of the Town's procurement processes.  The eProcurement portal for self-registration is located on the Bid Opportunities page on the Town website.

You can find plan holder lists for active construction procurements on the Bid Opportunities page. 

Bid tabulations are posted on Prosper TX IonWave eProcurement site. (Select the solicitation number and bid tabulations can be found under the 'Award Attachments' section). 

Bid Award Notices are posted on the Prosper Tx IonWave eProcurement site (Select the solicitation number, and award notices can be found under the 'Award Attachments' section).

You can find current bid opportunities on the Bid Opportunities page of the Purchasing Department website.  

Downtown Prosper offers a great place to shop and dine with free public parking. With its signature, historical grain silos adjacent to an impressive Town Hall and welcoming outdoor space, Downtown Prosper is home to one-of-a-kind boutique stores, restaurants, and services. View Downtown Prosper Public Parking Map (PDF)

If you are interested in receiving a vendor application for upcoming events, please email please contact Kaylynn Stone at kstone@prospertx.gov or 972-569-1160.

Your first step with the Citizens Self-Service portal will be to register as this will create your user account. This is done only the first time you ever use the system. During this process, you will be given the opportunity to choose a username and password that is unique to you. When setting up your account, you must designate a single email address to receive email notifications about application status updates, invoices, and process information. An email will be immediately sent to you, and you will need to click the “confirm email” link in this setup email. Then, you can log into the CSS portal at any time in the future using your chosen username and password.

Please go to the Citizens Self-Service portal and set up a login.  Once you have logged in, choose to apply, type in the contractor type you are looking to apply for, and follow all the prompts. 

 Once it has been submitted, you will receive an invoice if required to pay within 24 hours.  The contractor license will be activated 24 hours after the invoice is paid. 

We appreciate your patience and understanding.  If you have any questions, please get in touch with the office by phone at 972-346-3502 option 2 or email permits@prospertx.gov

Please see the How to Apply for a Building Permit document for details on applying for a building permit in the CSS portal. 

We always recommend using the Microsoft Edge web browser to access the CSS portal. 

Permit applications are typically reviewed by a permit technician and sent into the plans examiner's queue for plan review in two-three business days, depending on the current workload.

Please see our Requesting an Inspection guide for directions on how to request an inspection on the CSS portal. 

The status of a permit can be found by using the “Search Permits” tool located on the CSS portal homepage. Customers listed as an authorized contact on a permit may see additional details when they are logged into their account. These details are found on the “Reviews” tab and include:

Status of a review
Date a review was completed
Anticipated permit issue date

Residents and other users who want to search for a registered contractor with the Town of Prosper can do so through the Citizens Self-Service portal. The portal provides a home page to allow users to access public information without being logged into the portal. Citizens can click on "search" to access public information and they do not need to log in or set up an account to do so. 

Please contact the Building Inspections Division at 972-346-3502 option 2 or email staff at permits@prospertx.gov for further assistance.

To ensure the event's safety and accommodate parking, road closures will be in effect before and during the event due to the fenced-off location. In preparation for the upcoming Freedom Fest event on September 7, please be advised of the following road closures that will be in effect starting at 2:30 p.m. on Saturday, September 7:

South Main Street Closure: South Main Street between W 5th St to the Town Hall Parking Lot.

West Broadway Street: West Broadway will be closed from Coleman to McKinley St.

We apologize for any inconvenience these temporary road closures may cause and appreciate your cooperation in making the Freedom Fest event a safe and enjoyable experience for all attendees.

View Road Closure Map 

General Admission parking is designated at the Reynolds Middle School parking lot (Please be advised that the area is under construction) and a continuous shuttle service will operate throughout the night. The shuttles will also be able to accommodate ADA patrons who may not be able to access the VIP parking spaces.

The VIP parking entrance can be found at Main & Third Street., specifically at the Prosper Town Hall Parking area. A VIP parking pass must be presented upon arrival for access. Limited ADA parking spaces will also be provided within the VIP lot.

General Admission and VIP Tickets are officially sold out. To gain entry to the concert, you must have either a digital or printed ticket. Once you've entered, re-entry to the concert is prohibited. 

Alcohol is prohibited, this includes coolers. You may bring a sealed, bottled water. Exiting the event area with any alcoholic beverages is not allowed. Water, soda, and alcoholic beverages can be purchased within the event premises. Alcohol sales will end at 9 p.m. 

You may bring lawn chairs to use during the concert. Blankets and towels are prohibited. 

We encourage you to visit the downtown businesses for Food! However, food trucks will be available on location, offering a selection of food and beverages for sale.

Doors open at 5:00 p.m. The concert will begin at 5:30 p.m. on West Broadway Street in downtown Prosper. There will be two opening acts before Coffey Anderson begins at 8:30 p.m.

Please view the Trash/Recycling and Bulk Schedule Map (PDF) or visit our Trash & Recycling page to view the schedule. 

To order additional trash or recycling carts, have excess trash or recycling carts removed, have your carts repaired, or have service issues please call our solid waste number at 945-234-1924.

Utilize your green cart for recyclables without the need for sorting. Place the cart at the curb before 7 a.m. on your collection day. No sorting is needed.

The following items can be set in your green recycling cart:

• Paper
• Flattened Cardboard
• Cartons
• Metal Cans
• Glass
• Plastic Bottles & Jugs

Please remember to ensure that your recyclables are empty, clean, and dry before placing them in your recycling cart. This helps maintain the quality of the recycling process and promotes effective recycling practices. Visit RecyclingSimplified.com for more recycling tips.

The following items are non-recyclable and should not be placed in the green recycling cart:

• Soiled Paper
• Yard Waste
• Tools
• Polystyrene Foam
• Food
• Clothing & Shoes
• Toys
• Medical Waste
• Diapers
• Scrap Metal
• Greasy Pizza Boxes
• Plastic Bags and Wrappers
• Construction Waste
• Electronics and Batteries

Please ensure proper disposal methods for these non-recyclable items according to local guidelines and regulations.

Town of Prosper residents can place up to 4 cubic yards of bulk waste weekly on their trash and recycling service day. Bulk includes appliances, pieces of furniture, or other residential items that are too large for a cart. Hazardous waste, car parts, tires, and non-compactible items, such as bricks and concrete, will not be collected with regular bulk trash. Up to four cubic yards will be collected on your weekly scheduled bulk collection day, please refer to the Trash/Recycling and Bulk Schedule Map (PDF) to plan your bulk/brush collection pickup.

Republic Services provides the following services to the residents of Prosper: 

• Bulk collection services are provided on your designated collection pickup day. Place your brush/bulk at the curb before 7 a.m. 
• Up to four cubic yards of bulk materials per collection.
• If the appliance had refrigerant or Freon®, it must have a tag by a certified technician that the refrigerant or Freon has been removed.

View the Trash/Recycling and Bulk Schedule Map (PDF) to plan your bulk/brush collection pickup.

Every Saturday between 8 a.m. and noon you may drop off extra trash and bulk trash items at 601 W. Fifth St. (Prosper Public Works Center). You must show proof of residency with a current Prosper utility bill. Please visit the Trash and Recycling page to check holiday closure dates. 

On New Year's Day (January 1), Thanksgiving (November 28), and Christmas Day (December 25), collection services will be delayed by one day, with service resuming on the following day (Tuesday for New Year's Day, Friday for Thanksgiving, and Thursday for Christmas Day).

If your scheduled collection is missed, please call 945-234-1921 as soon as possible. Republic Services will make every effort to return on the same day for pickup. In the event the driver has already left the Town of Prosper, collection will take place the following day.

To ensure timely collection, please have your recycling and tash carts at the curb before 7 a.m.

For additional information or to address specific concerns, please call our solid waste number at 945-234-1924 or email us at ucs@prospertx.gov. They are available to assist you with any questions you may have regarding waste and recycling services in the Town of Prosper.

To schedule an Electronics Recycling or Household Hazardous Waste (HHW) collection, residents can fill out the online Household Hazardous Waste (HHW) Fillable Form (PDF). Please save, fill out the form, and email it to prosper@republicservices.com. If you have any questions, please call Republic Services at 469.451.3713 or email prosper@republicservices.com. Upon scheduling, residents will receive the required bags for proper disposal.

Yard waste, including grass, leaves, flowers, stalks, tree trimmings, brush, and branches, must be placed in kraft bags or other sacks authorized by the Town. These containers should be designed specifically for storing yard waste and should not exceed 40 lbs.

The following items are accepted in the Household Hazardous Waste (HHW) program:

• Fluorescent light bulbs
• Paint (latex and oil-based)
• Paint thinners
• Medical sharps
• Aerosols
• Oils
• Batteries (lead-acid, alkaline, and NiCad)
• Solvents
• Pesticides and herbicides
• Gasoline
• Antifreeze
• Cleaners (acidic and basic)
• Ethylene glycol
• Petroleum-based lubricants
• Televisions
• Monitors
• VCRs
• Computers and laptops
• Keyboards and mice
• Scanners
• Empty propane and helium tanks
• Printers
• Copiers
• Telephones
• Fax machines
• Microwave ovens
• CD players
• Stereos and related cables

Residents can utilize this program once per year at no cost. To schedule a pickup or obtain required bags, visit the Town of Prosper website, call Republic Services at 469.451.3713, or email prosper@republicservices.com.

Yard waste will be collected weekly on your trash and recycling service day. Leaves and grass clippings must be placed in brown biodegradable bags in order to be recycled. Unlimited tied and bundled brush will also be accepted. Use only biodegradable cotton/jute rope, twine, or string to tie and bundle tree and brush trimmings. Do not bundle tree and brush trimmings with nylon rope, plastic, metal, garden hoses, or other non-compostable materials.

Yes, limbs or brush must be cut into lengths of 4 feet or less. Additionally, they must be securely tied, with no limbs exceeding 6 inches in diameter. Bundles must not exceed 50 lbs.

No, debris resulting from the services of a commercial tree service provider is not permitted for disposal with yard waste. Residents are advised to follow the specified guidelines for acceptable yard waste items.

No, there are no additional costs for the required bags provided for Electronics Recycling or HHW pickup. The service is offered at no cost to Prosper residents.

Yes, the biodegradable yard waste bag must be tied. Use only biodegradable cotton/jute rope, twine, or string to tie and bundle tree and brush trimmings. Do not bundle tree and brush trimmings with nylon rope, plastic, metal, garden hoses, or other non-compostable materials. Leaves and grass clippings must be bagged, no loose brush will be accepted. 

Yard waste must be placed in kraft bags or other sacks authorized by the Town designed to store yard waste of grass, leaves, flowers, stalks, tree trimmings, brush and branches not to exceed 40 lbs. Limbs or brush must be cut into lengths of 4 feet or less and must be securely tied with no limbs exceeding 6 inches in diameter and no bundle exceeding 50 lbs. 

Please remove all gas and oil from the item. The homeowner can place the item for bulk trash pick up on their bulk trash pick up day or use the Saturday drop-off service at the Public Works building located at 601 W. Fifth St between the hours of 8 a.m. and noon. You must show proof of residency with a current Prosper utility bill. 

The trash and recycle carts should stay at the address for the new tenants. Our Utility Customer Service department advises that you leave them inside the garage for the new tenants. If you have any further questions, please feel free to give our Utility Customer Services Department a call at (972) 569-1180 or send an email to ucs@prospertx.gov.

Yes, there is a landfill within the City of Melissa, Texas, located at 3820 Sam Rayburn Highway (SH 121). There is a fee to use the landfill. You may not use the Custer Road transfer station in Plano, Texas. For up-to-date costs and hours call (469) 626-4452. 

Visit the Prosper Commercial Dumpster Application Assistant link to set up your new commercial services.

Republic Services offers the following dumpster sizes:

• 2-yard (holds 12 standard trash bags1)
•  4-yard (holds 24 standard trash bags1)
• 6-yard (holds 36 standard trash bags1)
• 8-yard (holds 48 standard trash bags1)

Please note that product size, availability and specifications may vary by area.

To view and manage your pickup schedule, visit RepublicServices.com and click “Schedule,” or click “Pickup Schedule” in the Account Dashboard of your Republic Services online account.

Republic Services offers Container Refresh service. For a small monthly fee, you can request up to one replacement dumpster per year. Without Container Refresh, you can still request a replacement of your existing dumpster. Log in to your Republic Services online account and complete the request form. A local customer service representative will contact you. You can also call 844.737.8254.

Add-on features available include casters and locks. Additional options may be available in your area. Casters are wheels attached to the dumpster to allow for easier moving. There are different types of locks available that provide you extra security while allowing easy service on your dumpster.

Most materials are accepted, however, never dispose of hazardous or flammable materials including aerosol cans, batteries, liquids, chemicals, drummed waste, electronics, light bulbs, gas tanks or cans, medical waste, or tires.

Commonly accepted recyclables include: paper, plastic, cardboard and aluminum. Visit RecyclingSimplified.com to become a better recycler and to learn quick and easy ways to make a difference in your community.

To report a problem and request a resolution online, log in to your Republic Services online account. A customer resource representative will contact you promptly. Visit RepublicServices.com. You can also call 844.737.8254.

Request an extra pickup by visiting your Republic Services online account or by calling 844.737.8254.

Community Crime Map compiles data and other information from law enforcement agencies to make it easier for the public to stay informed about crime. Data in Community Crime Map is provided directly by each law enforcement agency, and we take every step to ensure that the data is of the highest quality and accuracy. To uphold these quality standards, LexisNexis works with each agency to set up an automated feed of the data from their crime database into the Community Crime Map database. Receiving the data directly from each law enforcement agency ensures that the data is always up to date, accurate and complete.

You can view the source of the crime data for any record by clicking on the event on the map. The information window lists the “Agency” that provided the information. Selecting the Coverage icon in the product header also lists the source and links to each source’s web page for the records that are currently in view.

Law enforcement agencies keep detailed records about each incident that occurs in their jurisdiction. When an incident happens, the officer that responded to the incident writes a detailed report with information about the event including the location, people involved, related vehicles and other useful information. This information is stored in large secure databases within each law enforcement agency, which can make it difficult for two neighboring cities to share crime data and benefit from being able to analyze events and offenders that cross city boundaries. Community Crime Map helps centralize and standardize this information into a national database of crime to improve regional data sharing analysis.

We take the data, clean it to protect victim privacy, and display it to the public so citizens can be aware of the events that occur in their area and take action to stay safe.

• If you are experiencing a power outage, check the Oncor outage map for updates or report an outage by calling 888-313-4747.
• Residents in the CoServ service area should check the CoServ outage map and report an outage by calling 855-938-3496.

You can view road conditions and traffic updates on the TxDOT Road Condition Map or follow the Prosper Police Department on Facebook.

Turn off your water supply to prevent further damage. Call Prosper Dispatch at 972-569-1000 or dial 911 for assistance.

How can I prevent frozen pipes?

• Insulate outdoor spigots.
• Turn off irrigation systems.
• Allow indoor faucets to drip.
• Open cabinets beneath sinks to allow warm air to reach pipes.

Pipes in and around your home are most at risk when temperatures drop below freezing (32°F) and stay below freezing for an extended period. In North Texas, this typically happens during the overnight and early morning hours, but pipes are also vulnerable during days when temperatures remain below freezing.

For emergencies, call 911. For non-emergencies, contact the Prosper Police Department at 972-569-1000.

Yes, severe weather may cause delays. Updates will be posted on The Town of Prosper's Facebook page.

What do I do if my bins were skipped in error?
Contact Utility Customer Services at usc@prospertx.gov or call 945-234-1924.

You can sign up for emergency alerts via Rave Alerts, follow the Town of Prosper on Facebook, or check updates on the Town’s website.

A bond election is an election where the voters in the Town consider authorizing the issuance of public debt.  Generally, cities or other governmental entities (such as school districts) call for a bond election in order to obtain the authority from the voters to use bonds for the funding of large, one-time projects, such as infrastructure or other large projects, like parks or facilities.  Bond financing spreads the cost of a capital improvement project over its useful life, which allows large, one-time projects to be paid for over a period of time.

A capital improvement project is any major improvement to Town facilities and/or infrastructure. Capital improvement projects typically include projects such as street construction, reconstruction, or rehabilitation; the construction or renovation of municipal facilities, such as fire and police stations or libraries; and park improvements.  All of the proposed projects are referred to collectively as a Capital Improvement Program. Although capital improvement projects can be very different, most require multiple years to complete, are financed over a long period of time, and require a series of work phases to complete, such as planning, design, and construction.

A bond proposition is a spending category that encompasses a group of similar infrastructure or public amenity projects.  A bond election can consist of multiple propositions.  Voters cast their vote on each proposition separately, not on the individual projects within any given proposition.

There will be six propositions on the November 4 ballot. Each proposition is described in greater detail below.

The bond election is split into six separate propositions because state law requires similar projects to be grouped together. By grouping similar projects into propositions, voters can support or reject individual propositions.

The projects that are being proposed as part of the November 4 bond election were selected by the Town Council after receiving recommendations from the 2025 Bond Committee, comprised of ten Prosper residents and three Town Council representatives. The Committee’s role was to consider potential projects for inclusion in a proposed 2025 bond program.  Six meetings were held from March 4 through June 3, 2025, where the Committee members received presentations, toured facilities and deliberated on proposed projects. On July 22, 2025, the Town Council received the Bond Committee’s unanimous recommendation for a Town bond election. On August 12, 2025, the Town Council called the bond election, which specifies the dollar amount for each proposition and provides the language that will appear on the ballot.

$92.8 million to design, construct, expand and improve Prosper’s roads, sidewalks, intersections, pedestrian access, lighting, traffic signals, drainage and related infrastructure. These improvements will address Prosper’s continued growth, mobility and safety.

$29 million for expanding Prosper Police Headquarters. The project includes new secure parking, a second-story expansion and upgrades to meet staffing projections through 2035. 

$34.2 million to build a new public library facility with teen and children’s areas, study rooms, innovation labs, quiet spaces and adaptable infrastructure for emerging technologies and community events.

$24 million to enhance Parks and Recreation offerings by designing, constructing, improving and equipping parks, trails, bridges, sports fields, courts and other recreational facilities. 

$10 million to construct and equip a service center for streets, parks, fleet and facility maintenance.

$2.3 million to renovate the historic silos, construct additional parking, signage, entryway landmarks, land acquisition, drainage improvements and sidewalks in Downtown Prosper.

There is currently not a specific project timeline since the project implementation would be determined based upon results of the bond election and available funding.  The Bond Program was designed to be implemented over an 8-year period.  Based upon the bond election results, Town staff would work with Town Council to establish a bond project schedule.  If approved, some projects would begin immediately, while other projects would be staggered throughout the 8-year timeframe of the program.  

Amounts approved for one proposition cannot be assigned to another proposition, even if there are excess funds available.  Expenditures must strictly conform to what was approved by voters in the bond election. If voters approve a bond proposition on an election ballot, the Town is authorized to sell bonds up to the amount indicated in the proposition language to fund capital improvement projects that meet the public purpose of that bond proposition.

The bond propositions are organized according to six categories of projects rather than by individual project.  As such, voters will vote either for or against each individual proposition and will not be able to vote on any individual project referenced in the proposition.

The proposed 2025 bond program will not increase the Town’s property tax rate; however, state law requires each referendum question to state in all uppercase letters: “THIS IS A PROPERTY TAX INCREASE.” Property taxpayers will only see a property tax increase if their assessed valuation is increased by their appraisal district.

Town of Prosper property owners who qualify for the Senior or Disabled tax exemption will not see a property tax increase due to this bond election. Under this exemption, property taxes are frozen at the specific dollar amount of taxes paid to the Town in the first year that a property owner qualifies for an over 65 or disabled property tax exemption. Once the taxes are frozen under this exemption, they can’t go any higher than this amount, but they can go below this amount based on changes in property values or tax rates.  

Voters will cast a ballot FOR or AGAINST the following propositions:

Proposition A

THIS IS A PROPERTY TAX INCREASE; the issuance of $92,800,000 of bonds by the Town of Prosper, Texas, for the purpose of designing, constructing, reconstructing, improving, extending, expanding, upgrading and developing streets, roads, sidewalks, thoroughfares and related improvements in the Town, including pedestrian right of ways, related drainage, utility relocation, signalization, landscaping, lighting, and signage, and the purchase of land, any necessary rights-of-way and other costs related to such street and road projects, and the levy of taxes sufficient to pay the principal of and interest on the bonds.

Proposition B

THIS IS A PROPERTY TAX INCREASE; the issuance of $29,000,000 of bonds by the Town of Prosper, Texas, for the purpose of constructing, installing, acquiring and equipping additions, extensions, renovations and improvements to the police headquarters, with any surplus proceeds remaining after completion of such project to be used for the construction, acquisition, renovation and equipment of other public safety facilities in the Town, and the levy of taxes sufficient to pay the principal of and interest on the bonds.

Proposition C

THIS IS A PROPERTY TAX INCREASE; the issuance of $34,200,000 of bonds by the Town of Prosper, Texas, for the purpose of constructing and equipping a new library facility separate from Town Hall with any excess funds used to assist in the relocation of existing library from Town Hall, and the levy of taxes sufficient to pay the principal of and interest on the bonds.

Proposition D

THIS IS A PROPERTY TAX INCREASE; the issuance of $24,000,000 of bonds by the Town of Prosper, Texas, for the purpose of enhancing current Parks and Recreation offerings by designing, constructing, improving, equipping of parks, trails, bridges and sports fields and courts and other recreational facilities, and the levy of taxes sufficient to pay the principal of and interest on the bonds.

Proposition E

THIS IS A PROPERTY TAX INCREASE; the issuance of $10,000,000 of bonds by the Town of Prosper, Texas, for the purpose of designing, constructing and equipping a permanent public works and parks service center at the current service center location, and the levy of taxes sufficient to pay the principal of and interest on the bonds.

Proposition F

THIS IS A PROPERTY TAX INCREASE; the issuance of $2,300,000 of bonds by the Town of Prosper, Texas, for the purpose of Downtown Prosper Improvements including: renovation of the three historic silos located west of the railroad tracks and to the southwest of the end of Broadway Street, additional parking, signage, entryway landmarks, land acquisition, drainage improvements and sidewalks, and the levy of taxes sufficient to pay the principal of and interest on the bonds.

For more information on the 2025 Town of Prosper Bond Election, please visit prospertx.gov/bond2025.

The bond election will take place on Tuesday, Nov. 4, 2025. Early voting dates and locations can be found at prospertx.gov/elections.